1. Acceptance of Terms
By accessing or using the Metafloor website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our services.
2. Services Description
Metafloor provides custom software development, AI-powered product development, and related consulting services ("Services"). Specific deliverables are outlined in a separate Statement of Work ("SOW") agreed upon before work begins.
3. Engagement Process
3.1 Project Initiation
Work begins after: - You submit a project brief via email or contact form - We agree on scope, timeline, and pricing - A signed SOW and 50% advance payment are received
3.2 Statement of Work
Each engagement is governed by a Statement of Work that defines: - Project scope and deliverables - Timeline and milestones - Pricing and payment schedule - Ownership and IP terms
In case of conflict between the SOW and these Terms, the SOW takes precedence.
4. Payment Terms
4.1 Standard Terms
- New projects: 50% upfront. 50% on delivery.
- Ongoing engagements: Monthly billing in advance.
4.2 Late Payment
Payments not received within 15 days of the due date will incur interest at 2% per month on the outstanding amount.
4.3 Currency
All pricing is in Indian Rupees (INR) unless explicitly stated otherwise in the SOW. For international clients, pricing may be quoted in USD at the agreed exchange rate.
5. Intellectual Property
5.1 Client IP
Upon receipt of full payment, all intellectual property rights in the deliverables created specifically for the client transfer to the client, except for:
- Pre-existing materials, tools, or frameworks owned by Metafloor
- Open-source components (governed by their respective licenses)
- Metafloor's proprietary libraries and components
5.2 Metafloor IP
Metafloor retains ownership of: - Pre-existing know-how, methodologies, and tools - Reusable components and libraries developed during the project - General techniques and approaches
5.3 Product IP
For products built by Metafloor (e.g., ORACLE, OUTBOUND), Metafloor retains full ownership. Client does not acquire any IP rights to Metafloor products unless explicitly agreed in writing.
6. Confidentiality
Both parties agree to keep confidential all non-public information disclosed during the engagement. This obligation survives the termination of the agreement for a period of 3 years.
Confidential information does not include information that: - Is or becomes publicly available without breach - Was known before disclosure - Is independently developed without use of confidential information
7. Non-Solicitation
During the engagement and for 12 months after its termination, neither party will directly solicit employees of the other party.
8. Warranties and Disclaimers
8.1 Metafloor Warranties
We warrant that: - Services will be performed with reasonable skill and care - Deliverables will conform to the specifications in the SOW - We have the right to enter into this agreement
8.2 Disclaimer
Except as explicitly stated, our services are provided "as is." We do not warrant that the deliverables will be error-free, uninterrupted, or completely secure. We are not liable for any indirect, incidental, special, or consequential damages.
9. Limitation of Liability
Our total liability under any engagement shall not exceed the total fees paid by the client for that engagement in the 12 months preceding the claim.
We are not liable for: - Loss of revenue, profits, or business opportunities - Third-party claims (except for infringement claims) - Force majeure events
10. Termination
10.1 Termination for Convenience
Either party may terminate an engagement with 30 days written notice. In such case: - Client pays for all work completed up to the termination date - All outstanding invoices become immediately due
10.2 Termination for Cause
Either party may terminate immediately if the other party: - Materially breaches these Terms or SOW and fails to cure within 15 days of notice - Becomes insolvent or files for bankruptcy
11. Indemnification
Each party agrees to indemnify and hold harmless the other party from claims arising from: - Breach of these Terms - Violation of applicable law - Gross negligence or willful misconduct
12. Force Majeure
Neither party is liable for failure to perform obligations due to events beyond reasonable control — natural disasters, war, government action, pandemic, infrastructure failures. The affected party must notify the other within 48 hours.
13. Governing Law and Dispute Resolution
- Governing law: Laws of India
- Dispute resolution: Amicable resolution within 30 days. If unresolved, disputes shall be subject to exclusive jurisdiction of courts in Dhanbad, Jharkhand.
14. Modifications
We may update these Terms from time to time. Changes will be communicated via email. Continued use of services after notice constitutes acceptance.
15. Contact
Questions about these Terms: signal@metafloor.in